Refund Policy

1. Introduction

This Refund Policy outlines the terms and conditions under which ServerHoster4U ("we", "us", "our") provides refunds for our game server hosting services. By using our services, you agree to the terms of this Refund Policy.

2. Satisfaction Guarantee

We offer a 7-day money-back guarantee for new customers. If you are not satisfied with our services within the first 7 days after your initial purchase, you may request a full refund of your payment.

This satisfaction guarantee applies only to your first purchase with us and does not apply to subsequent renewals or additional services.

3. Eligibility for Refunds

To be eligible for a refund under our satisfaction guarantee, you must:

• Request the refund within 7 days of your initial purchase
• Provide a valid reason for your dissatisfaction
• Have an account in good standing (not suspended for policy violations)

The following are not eligible for refunds:

• Domain name registrations or transfers
• Custom setup fees or one-time services that have already been performed
• Accounts that have violated our Terms of Service
• Renewal payments (after the initial purchase)

4. Service Outages and Technical Issues

In the event of significant service outages or technical issues that are our responsibility:

• For outages lasting more than 24 consecutive hours, we may provide service credits or partial refunds at our discretion
• For recurring technical issues that we are unable to resolve within a reasonable timeframe, we may offer a full or partial refund

Refunds for service outages or technical issues will be evaluated on a case-by-case basis and are subject to verification by our technical team.

5. Cancellation Policy

You may cancel your service at any time through your client area or by contacting our support team. When you cancel your service:

• Your service will remain active until the end of your current billing period
• We do not provide refunds for the unused portion of your current billing period
• Automatic renewals will be disabled, and your service will not be renewed for the next billing period
• All data associated with your service will be deleted after the service expires

6. Refund Process

To request a refund, please contact our support team through one of the following methods:

• Email: support@serverhoster4u.com
• Support ticket: Submit a ticket through your client area
• Contact form: Use the contact form on our website

Please include the following information in your refund request:

• Your account username or email address
• The service you wish to cancel
• The reason for your refund request
• The date of purchase

7. Refund Processing Time

Once your refund request is approved:

• Refunds to credit/debit cards typically process within 5-10 business days
• Refunds to PayPal accounts typically process within 1-3 business days
• Refunds to other payment methods may take longer depending on the payment processor

The time it takes for the refunded amount to appear in your account depends on your financial institution and is beyond our control.

8. Special Promotions and Discounted Services

Services purchased with special promotions, discounts, or coupon codes may have different refund terms. Any special refund terms will be clearly stated at the time of purchase.

In general, heavily discounted services or promotional offers may be eligible for reduced refund amounts or may be non-refundable.

9. Exceptions and Special Circumstances

We understand that special circumstances may arise. If you have a unique situation that is not covered by this Refund Policy, please contact our support team, and we will evaluate your case individually.

We reserve the right to make exceptions to this policy at our sole discretion.

10. Changes to This Refund Policy

We may update our Refund Policy from time to time. We will notify you of any changes by posting the new Refund Policy on this page and updating the "Last Updated" date.

You are advised to review this Refund Policy periodically for any changes. Changes to this Refund Policy are effective when they are posted on this page.

11. Contact Information

If you have any questions about this Refund Policy, please contact us at:

Email: billing@serverhoster4u.com

Address: Technikstraße 123, 10115 Berlin, Germany

Last Updated: May 11, 2025